After your purchase, you will receive a welcome call from our team to explain the program details and schedule a call with the Health Care Manager (HCM). The HCM will conduct a virtual assessment, review your medical history, and create a wellness report. Additionally, the HCM will assist in scheduling your blood test appointment as part of your plan. Please note that vitals are not collected during the welcome call.

Yes, during the welcome call, you will have the option to involve a family member or caregiver in your care. If you choose to do so, the program details, including health monitoring, teleconsultations, and emergency support, can be shared with your designated family member or caregiver. This ensures they are well-informed and can assist you in managing appointments, understanding reports, and providing necessary health-related information. Additionally, they can help with data collection, such as medical history, current medications, and vital signs, to ensure a more comprehensive and accurate assessment of your health needs.

Annual Health Checkup consists of 33 Parameters including Complete Blood Count (24), Renal Function Test (1), Liver Function Test (5), FBS (1), and Lipid Panel (2). Other tests can be requested as add-ons and will be fulfilled by Livlong at an additional cost.

The Health Care Manager (HCM) is available from 10 AM to 6 PM, Monday to Saturday. They assist with reviewing medical information, conducting health risk assessments, scheduling lab tests, availing the product features, and coordinating teleconsultations with Doctors and Nutritionists. If you need any assistance outside these hours, you can contact the Concierge help desk for assistance (1800-2020-600). The HCM will return your call the next day.

In case of an emergency, You should PRESS DrRing Device Button or you may also call our Emergency Toll-Free number at 1800-268-0120.

Our helpdesk will assess the situation and provide appropriate assistance, including dispatching an ambulance if necessary.

Yes, you can still call the Emergency Toll-Free number even if your ambulance service limits are exhausted. An ambulance will be arranged, but it will be chargeable based on distance and type of ambulance required.

Ambulance services outside your base location will be provided on a best-effort basis, depending on availability. Services beyond 20 km from your base location will incur additional charges.

For emergencies outside serviceable areas, our team will assist on a best-effort basis, with applicable charges.

If you are unconscious, we will attempt to contact your emergency contacts. If we are unable to reach anyone, we cannot dispatch an ambulance.

Our goal is to provide timely service, with ambulances typically arriving within 30-60 minutes. This may vary in exceptional cases such as natural disasters or heavy traffic.

You will be taken to the nearest preferred hospital.

Based on the nature and severity of the emergency, our team will exercise its sole discretion in determining whether to dispatch an Advanced Life Support (ALS) or Basic Life Support (BLS) ambulance, subject to availability and prevailing conditions.

While relying on a fully charged cell phone in emergencies is a common practice, it presents significant drawbacks. Cell phones lack the capability to provide essential information swiftly and accurately during panic situations:

Identification Issues: The caller ID from your cell phone only displays your phone number and potentially a general area. Help and support services won’t have access to crucial details like your name, home address, or medical condition.

Location Challenges: Emergency contacts may struggle to pinpoint your exact location. Cell towers, not your precise location, are the initial reference point. In this case DrRing App will send your location to the care givers on the press of the button.

Limited GPS Usage: While your phone may have a GPS feature, it might not automatically send your coordinates to help and support services, hindering their ability to locate you accurately.

Complexity in Panic situations: Dialing a number on a cell phone during a crisis can be challenging. The DrRing protect’s one-button operation addresses this issue, ensuring a swift and simple response during stressful situations.

Absolutely! We have a flexible return policy in place. If you find the product unsatisfactory, you can cancel the service at any time. For cancellations within 30 days of purchase, your refund will be the purchase price, excluding shipping and a restocking fee.

Based on current research, cell phones do not seem to pose a significant health problem for pacemaker wearers. Nonetheless, we strongly recommend double-checking with your doctor before making a final decision, ensuring your individual health needs are considered.

DrRing protect is very simple to use. Press the alert button and it automatically places a call to pre-configured emergency contact. You don’t need to remember numbers or have to dial a number — it happens at the press of a button. Your family members are also immediately notified.

Setting up DrRing protect is a breeze! The device undergoes thorough quality checks and is prepared for use with great care. After unboxing, power up the device, follow a simple setup process, and you’re good to go. Our dedicated support ensures assistance in setting up and testing connectivity for each user, making the process seamless.

Absolutely! Feel free to wear your DrRing protect device in the shower or bath. Recognizing that accidents often occur in these environments, we’ve designed the device to be water-resistant for your convenience and safety. However, you cannot keep the device submerged in water.

DrRing protect provides a comprehensive 1-year full warranty on all equipment. If any issues arise within the first year, we are committed to promptly replacing the problematic part or the entire system to ensure your satisfaction.

The first-of-its-kind device delivers unmatched security, encryption, and privacy. Rest assured, your information is safeguarded with DrRing protect.

Of course! Giving DrRing protect as a gift is a wonderful idea, and we’ve made the process easy for you to send it to a loved one.

The DrRing protect smart device package includes everything you need for immediate use: a Magnetic charging cable, one lanyard, and 2 wearble options enclosures